Terms

Who you are agreeing with

Heroes Training Systems LLC is a limited liability company based in Golden, Colorado. On this site “we” and “us” mean that company, and “you” means the person buying or using the coaching. Coaching is delivered by Zach Vogel.

What you are buying

A coaching plan. We write a training program for you, deliver it through TrainHeroic, read what you log, read your weekly check ins and reply to them, and adjust the program as you go. What each plan includes is set out on the plans page and that description is part of these terms.

Coaching is a service, not a result. We do not promise a particular weight, body composition, lift, race time or health outcome, because those depend on things outside our control including your training, your eating, your sleep, your genetics and your circumstances.

Payment

Prices are shown on the plans page and are exclusive of tax. Tax is calculated at checkout, so the amount charged to your card is higher than the sticker price. Payments are taken and processed by Stripe. We never see or store your card number.

Plans renew automatically, monthly or annually depending on what you chose, until you cancel. We will tell you before we change a price, and a change never applies to a period you have already paid for.

Cancelling and refunds

• You can cancel at any time. There is no minimum term on any plan.
• When you cancel a monthly plan, it keeps running to the end of the period you have already paid for, and it does not renew. Part months are not refunded.
• An annual plan is refundable pro rata within 14 days of the payment. After 14 days it runs to the end of the year and does not renew.

Cancel from your account page, or email zach@heroestrainingsystems.com and we will do it for you. If something has gone wrong on our side, talk to us. The rules above are the floor, not the limit of what we will do to put a genuine problem right.

Health, and the part you need to read properly

We are coaches, not doctors. Nothing we give you is medical advice, diagnosis or treatment. Training programs, nutrition targets and supplement suggestions are general coaching guidance built from what you tell us about yourself.

Talk to a doctor before you start, especially if you have an injury, a heart or respiratory condition, are pregnant, are recovering from surgery or illness, or are taking medication. Physical training carries real risk, including injury and, rarely, serious harm. By training with us you accept that risk.

Tell us the truth about your injuries, your history and your health, and tell us when something changes. We build your program from what you tell us, so an answer you leave out is an answer we cannot work around. Stop and get medical help if you feel pain, dizziness, chest tightness or anything that does not feel right. Never push through a warning sign because it is on your program.

Supplements are optional and are never a condition of coaching. We may earn a commission when you buy through our AdvoCare storefront, and we say so wherever we recommend anything.

Your account

Your account opens from a link emailed to you. There is no password. Anyone with that link can open your account, so treat it like one, and tell us if you think someone else has it. Your plan is for you and is not to be shared or resold.

Introductions

If you introduce someone and they join and pay, you get a month of coaching free at your own tier, credited to your account. One per billing period. Where a credit cannot be applied in the period it was earned it is held and applied to the next one. We may end or change the scheme, and doing so never removes a credit already earned.

Where we stand if something goes wrong

We will do what these terms say and take reasonable care doing it. What we do not accept is liability for outcomes we do not control: injury that is not caused by our negligence, results you hoped for and did not get, or losses that were not a foreseeable consequence of us getting something wrong. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Where we are liable, our liability is limited to what you have paid us in the twelve months before the problem arose.

Ending it

You can cancel any time, as set out above. We can end coaching if you do not pay, or if you are abusive to Zach or to another client. If we end it for any other reason we refund the unused part of what you have paid.

Changes, and the law that applies

We may update these terms. If a change matters we will tell you by email before it takes effect, and it will not apply retrospectively to a period you have already paid for. These terms are governed by the law of the State of Colorado.

Talking to us

Email zach@heroestrainingsystems.com. A person reads it. See also our privacy policy, which covers what we do with your information.